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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Hong Kong International Airport is named the Best Airport in Asia |
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World's Best Airports 2011 |
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ASIA |
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1 |
Hong Kong International Airport |
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2 |
Singapore Changi Airport |
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3 |
Incheon International Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Mr Howard Eng, Executive Director Airport Operations
at HKIA receives the
Best Airport Asia award |
The passenger survey asked customers to rate the quality of
service and airport facilities across 39 key performance indicators.
The ratings for HKIA show some considerable improvements during the last year,
particularly in security and immigration processing that served to enhance customer satisfaction levels. Fast and
easy access to downtown Hong Kong, combined with the bright and airy terminal ambiance, superb shopping facilities to
place HKIA in top position. As the winner of Best Airport Dining Award, the food and beverage outlets clearly played
their part in this years success for HKIA.
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1. HONG KONG INTERNATIONAL AIRPORT
Hong Kong International Airport (HKIA) is located less than five flying hours from half of the world's population and is the third busiest International passenger airport
in the world. In 2010, some 50.9 million passengers travelled through HKIA, connecting approximately 160 destinations, through about 900 daily flights by over 95
airlines.
2. SINGAPORE CHANGI AIRPORT
Serving more than 100 international airlines flying to some 200 cities in 60 countries, Changi Airport handles about 5,400 arrivals and departures every week and over 42
million passengers a year (that's more than 7 times the size of Singapore's population). With over 40,000 square metres of commercial space, Changi Airport is also one of
Singapore's largest shopping locations.
3. INCHEON INTERNATIONAL AIRPORT
Incheon International Airport is the largest airport in South Korea, serving Seoul. It is one of the largest and busiest airports in the world. Since 2005 it has received the full
5-star ranking by Skytrax, a recognition shared only by Hong Kong International Airport and Singapore Changi Airport. The airport has a golf course, spa, private sleeping rooms, ice
skating rink, a casino, indoor gardens and a Museum of Korean Culture. The main passenger terminal (496,000 sq metres) is the largest airport terminal in area in South Korea, and the ninth largest passenger terminal in the world.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
