Copenhagen Airport : Winner of Airport Staff Service Excellence Europe Award SKYTRAX World Airport Awards

COPENHAGEN AIRPORT IS NAMED WINNER OF THE PRESTIGE "AIRPORT STAFF SERVICE EXCELLENCE EUROPE" AWARD AT THE 2010 SKYTRAX WORLD AIRPORT AWARDS

Copenhagen Airport celebrated receiving the Award for "Airport Staff Service Excellence in Europe" by Skytrax - the award based on the votes of more than 9.8 million travellers from over 100 different countries.

Announced at The Skytrax World Airport Awards ceremony, held at the Passenger Terminal Expo 2010 in Brussels, Belgium, Skytrax World Airport Awards are the industry’s most extensive air traveller-based awards, with the survey of airport customers conducted between July 2009 and March 2010.

The Award was presented to Ms Iben Eiby-Johannesen, Brand Equity Director of Copenhagen Airport, by Mr Edward Plaisted, Chairman of Skytrax.

Commenting on the Award, Edward Plaisted said: "These Awards are truly special, because they represent the recognition of an airport whose front-line staff service is being delivered at the highest quality level, and with a good standard of consistency. Good service is something that every traveller appreciates, and we congratulate Copenhagen Airport on their achievement in winning this award."

The Airport Staff Service Excellence Awards were introduced to the World Airport Awards by Skytrax in 2009, and have proved to be one of the most sought-after category Awards for airports to contest. "We wanted to create a truly prestige Quality Award that recognises those airports where the quality of staff service across front-line customer functions are distinguished by travellers as being over and above that of other airports" commented Edward Plaisted. "With Staff Service Excellence being a major quality determinant of passenger enjoyment of the airport experience, we see honouring of this aspect of airport service as a critical factor in today's travel world."

KEY AIRPORT AWARDS » Airport of the Year » Most Improved Airport » Best Low-Cost Airport BEST AIRPORTS - BY CATEGORY » Best Immigration Service » Best Baggage Delivery » Best Airport Shopping » Best Leisure Amenities » Best Security Processing » Best International Transit » Best Terminal Cleanliness » Best Airport Washrooms » Best Airport Dining BEST AIRPORTS - BY REGION » Best Airport : Asia » Best Airport : Australia/Pacific » Best Airport : China » Best Airport : India » Best Airport : Europe » Best Airport : Middle East » Best Airport : Africa » Best Airport : South America » Best Airport : North America » Best Airport : Central America » Best Airport : North Europe » Best Airport : South Europe » Best Airport : West Europe » Best Airport : East Europe    STAFF SERVICE EXCELLENCE AWARDS » Staff Excellence - Europe » Staff Excellence - Asia » Staff Excellence - Australia/Pacific » Staff Excellence - South East Asia » Staff Excellence - Africa

COPENHAGEN AIRPORT WINS "AIRPORT STAFF SERVICE EXCELLENCE EUROPE" AWARD Ms Iben Eiby-Johannesen, Brand Equity Director Copenhagen Airport EUROPE :  STAFF SERVICE EXCELLENCE 1 Copenhagen Airport 2 Munich Airport 3 Zurich Airport © 2010 Copyright Skytrax   (All rights reserved) THE SKYTRAX WORLD AIRPORT AWARDS The World Airport Awards™ are based on the results from 9.8 million questionnaires completed by 100 different nationality of airline passengers in 2009/2010, covering more than 210 airports worldwide. The survey evaluates traveller experiences across 39 different airport service and product factors -  from check-in, arrivals, transfer through to departure at the gate.  Operating since 1999, the survey is held in highest esteem for its clarity of process and rigorously applied rules of complete independence. Any further enquiries should be directed to: Mr Peter Miller - Marketing Director SKYTRAX RESEARCH E-mail: miller@airlinequality.com