World Airport Awards
World Airport Awards

The most prestigious accolades for the world airport industry. Travellers from over 160 countries take part in the world’s largest, annual airport passenger satisfaction survey, to decide award winners. The World Airport Awards™ are the global benchmark of airport excellence and Quality ranking.



AWARD WINNERS 2011
Best Airports
Airport of the Year Most Improved Airport Best Low-Cost Airport Best Premium Service
Best Airport : by Region
Africa Asia Australia/Pacific China Europe India Middle East Central America North America South America Northern Europe Central Europe Southern Europe Western Europe Eastern Europe
Category Winners
Airport Shopping Security Processing Immigration Service International Transit Terminal Cleanliness Airport Washrooms Leisure Amenities Airport Dining Baggage Delivery
Best Staff Service
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Regional Airports
Africa Asia Australia/Pacific China Europe North America South America
Best Airport Hotels
Best in the World Best in Africa Best in Asia Best in Australia/Pacific Best in China Best in Europe Best in Middle East Best in North America Best in South America

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AWARDS ARCHIVE

2010 Airport Awards
2009 Airport Awards
World Airline Awards




  2010 World Airport Awards : results



Copenhagen Airport has the Best Airport Staff Service in Europe



Copenhagen Airport has the Best Airport Staff Service in Europe - the award based on the votes of more than 9.8 million travellers from over 100 different countries.

The Award was presented to Ms Iben Eiby-Johannesen, Brand Equity Director of Copenhagen Airport, by Mr Edward Plaisted, Chairman of Skytrax.

Commenting on the Award, Edward Plaisted said: "These Awards are truly special, because they represent the recognition of an airport whose front-line staff service is being delivered at the highest quality level, and with a good standard of consistency. Good service is something that every traveller appreciates, and we congratulate Copenhagen Airport on their achievement in winning this award."

The Airport Staff Service Excellence Awards were introduced to the World Airport Awards by Skytrax in 2009, and are one of the most sought-after category Awards for airports to contest. "We wanted to create a truly prestige Quality Award that recognises those airports where the quality of staff service across front-line customer functions are distinguished by travellers as being over and above that of other airports" commented Edward Plaisted. "With Staff Service Excellence being a major quality determinant of passenger enjoyment of the airport experience, we see honouring of this aspect of airport service as a critical factor in today's travel world."

COPENHAGEN AIRPORT WINS "AIRPORT STAFF SERVICE EXCELLENCE EUROPE" AWARD

Copenhagen wins Europe Staff Service Excellence Award

Ms Iben Eiby-Johannesen, Brand Equity Director
Copenhagen Airport





EUROPE :  STAFF SERVICE EXCELLENCE

1

Copenhagen Airport

2

Munich Airport

3

Zurich Airport

© 2010 Copyright Skytrax   (All rights reserved)



The SKYTRAX Guarantee



World's Best Airports 2011

Hong Kong International Airport was named the Worlds Best Airport by air travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named Best Airport China. Amsterdam Schiphol Airport was 6th, winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was Best Airport Australia/Pacific and 8th worldwide. Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named Best Airport Northern Europe.

 

World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey




Best Airport and Airport Hotel winners include

King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport, Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport, Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport, Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver International Airport, Zurich Airport



2010 World Airport Award details

  Airport of the Year - 2010

  Most Improved Airport - 2010

  Best Low-Cost Airport - 2010

  Best Airport : Asia - 2010

  Best Airport : Australia/Pacific - 2010

  Best Airport : China - 2010

  Best Airport : India - 2010

  Best Airport : Europe - 2010

  Best Airport : Middle East - 2010

  Best Airport : Africa - 2010

  Best Airport : South America - 2010

  Best Airport : North America - 2010

  Best Airport : Central America - 2010

  Best Airport : North Europe - 2010

  Best Airport : South Europe - 2010

  Best Airport : West Europe - 2010

  Best Airport : East Europe - 2010

  Best Immigration Service - 2010

  Best Baggage Delivery - 2010

  Best Airport Shopping - 2010

  Best Leisure Amenities - 2010

  Best Security Processing - 2010

  Best International Transit - 2010

  Best Terminal Cleanliness - 2010

  Best Airport Washrooms - 2010

  Best Airport Dining - 2010

  Staff Excellence - Europe - 2010

  Staff Excellence - Asia - 2010

  Staff Excellence - Australia/Pacific - 2010

  Staff Excellence - South East Asia - 2010

  Staff Excellence - Africa - 2010

 







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