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WORLD AIRPORT AWARDS |
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AUCKLAND AIRPORT IS NAMED WINNER OF THE PRESTIGE "AIRPORT STAFF SERVICE EXCELLENCE AUSTRALIA/PACIFIC" AWARD AT THE 2010 SKYTRAX WORLD AIRPORT AWARDS
Auckland International Airport celebrated receiving the Award for "Airport Staff Service Excellence in Australia/Pacific" by Skytrax - the award based on the
votes of more than 9.8 million travellers from over 100 different countries.
Announced at The Skytrax World Airport Awards ceremony, held at the Passenger Terminal Expo 2010 in Brussels, Belgium,
Skytrax World Airport Awards are the industry’s most extensive air traveller-based awards,
with the survey of airport customers conducted between July 2009 and March 2010.
The Award was presented to Mr Tony Gollin, COO of Auckland International Airport, by Mr Edward Plaisted, Chairman of Skytrax.
Commenting on the Award, Edward Plaisted said: "These Awards are truly special, because they represent the recognition of an airport whose
front-line staff service is being delivered at the highest quality level, and with a good standard of consistency. The staff
service at Auckland Airport was a clear reason why this airport has performed so well this year, and continued to improve its standing
within the overall survey. Many survey respondents commented on pleasant security and immigration staff, as well as improvements in
the standard of passenger service information.."
The Airport Staff Service Excellence Awards were introduced to the World Airport Awards by Skytrax in 2009, and have proved to be one of the most sought-after
category Awards for airports to contest. "We wanted to create a truly prestige Quality Award that recognises those airports where the quality of staff service across front-line customer functions
are distinguished by travellers as being over and above that of other airports" commented Edward Plaisted.
"With Staff Service Excellence being a major quality determinant of passenger enjoyment of the airport experience, we see honouring of this aspect of airport
service as a critical factor in today's travel world."
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STAFF SERVICE EXCELLENCE AWARDS |
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AUCKLAND AIRPORT WINS "STAFF SERVICE EXCELLENCE AUSTRALIA/PACIFIC" AWARD |
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Mr Tony Gollin, COO of Auckland International Airport |
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AUSTRALIA/PACIFIC SERVICE EXCELLENCE |
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1 |
Auckland International Airport |
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2 |
Christchurch Airport |
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3 |
Melbourne Airport |
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© 2010 Copyright Skytrax
(All rights reserved) |
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THE SKYTRAX WORLD AIRPORT AWARDS
The World Airport Awards™ are based on the results from 9.8 million
questionnaires completed by 100 different nationality of airline passengers in
2009/2010, covering more than 210 airports worldwide.
The survey evaluates traveller experiences across 39 different airport service
and product factors - from check-in, arrivals, transfer through to
departure at the gate. Operating since 1999, the survey is held in highest
esteem for its clarity of process and rigorously applied rules of complete
independence.
Any further enquiries should be directed to:
Mr Peter Miller - Marketing Director
SKYTRAX RESEARCH
E-mail:
miller@airlinequality.com
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