Cape Town Int'l Airport : Winner of the Airport Staff Service Excellence Africa Award SKYTRAX World Airport Awards

CAPE TOWN INTERNATIONAL AIRPORT IS NAMED WINNER OF THE PRESTIGE "AIRPORT STAFF SERVICE EXCELLENCE AFRICA" AWARD AT THE 2010 SKYTRAX WORLD AIRPORT AWARDS

Cape Town International Airport celebrated receiving the Award for "Airport Staff Service Excellence in Africa" by Skytrax - the award based on the votes of more than 9.8 million travellers from over 100 different countries.

Announced at The Skytrax World Airport Awards ceremony, held at the Passenger Terminal Expo 2010 in Brussels, Belgium, Skytrax World Airport Awards are the industry’s most extensive air traveller-based awards, with the survey of airport customers conducted between July 2009 and March 2010.

Edward Plaisted of Skytrax said "Apart from providing a comfortable and pleasant airport environment that passengers clearly enjoy here in Cape Town, we found that many customers specifically highlighted this as being a friendly airport. That in itself is not an easy task for any airport to achieve, and we congratulate Cape Town International Airport for maintaining such high standards of service, and striving to keep the customer happy."

The Airport Staff Service Excellence Awards were introduced to the World Airport Awards by Skytrax in 2009, and have proved to be one of the most sought-after category Awards for airports to contest. "We wanted to create a truly prestige Quality Award that recognises those airports where the quality of staff service across front-line customer functions are distinguished by travellers as being over and above that of other airports" commented Edward Plaisted. "With Staff Service Excellence being a major quality determinant of passenger enjoyment of the airport experience, we see honouring of this aspect of airport service as a critical factor in today's travel world."

KEY AIRPORT AWARDS » Airport of the Year » Most Improved Airport » Best Low-Cost Airport BEST AIRPORTS - BY CATEGORY » Best Immigration Service » Best Baggage Delivery » Best Airport Shopping » Best Leisure Amenities » Best Security Processing » Best International Transit » Best Terminal Cleanliness » Best Airport Washrooms » Best Airport Dining BEST AIRPORTS - BY REGION » Best Airport : Asia » Best Airport : Australia/Pacific » Best Airport : China » Best Airport : India » Best Airport : Europe » Best Airport : Middle East » Best Airport : Africa » Best Airport : South America » Best Airport : North America » Best Airport : Central America » Best Airport : North Europe » Best Airport : South Europe » Best Airport : West Europe » Best Airport : East Europe    STAFF SERVICE EXCELLENCE AWARDS » Staff Excellence - Europe » Staff Excellence - Asia » Staff Excellence - Australia/Pacific » Staff Excellence - South East Asia » Staff Excellence - Africa

CAPE TOWN INT'L AIRPORT WINS "STAFF SERVICE EXCELLENCE AFRICA" AWARD Ms Deirdre Hendricks, Cape Town International Airport (right) Mr Edward Plaisted, Skytrax (left) AFRICA :  STAFF SERVICE EXCELLENCE 1 Cape Town International Airport 2 Durban Airport 3 Addis Ababa Airport © 2010 Copyright Skytrax   (All rights reserved) THE SKYTRAX WORLD AIRPORT AWARDS The World Airport Awards™ are based on the results from 9.8 million questionnaires completed by 100 different nationality of airline passengers in 2009/2010, covering more than 210 airports worldwide. The survey evaluates traveller experiences across 39 different airport service and product factors -  from check-in, arrivals, transfer through to departure at the gate.  Operating since 1999, the survey is held in highest esteem for its clarity of process and rigorously applied rules of complete independence. Any further enquiries should be directed to: Mr Peter Miller - Marketing Director SKYTRAX RESEARCH E-mail: miller@airlinequality.com