London Heathrow Airport : Winner of Best Airport Shopping Award The Passenger's Choice Awards

LONDON HEATHROW AIRPORT WINS AWARD FOR BEST AIRPORT SHOPPING IN THE 2010 SKYTRAX WORLD AIRPORT AWARDS

The Skytrax World Airport Awards were announced at the first live Awards ceremony in Brussels, Belgium, as part of the Passenger Terminal Expo. Attended by top management from airports around the world, 30 different awards were presented by Skytrax Chairman, Mr Edward Plaisted.

London Heathrow Airport was named as winner of the Best Airport Shopping award, ahead of Amsterdam Schiphol (2nd) and Singapore Changi Airport (3rd). The Award for Best Airport Shopping was presented to Mr Brian Woodhead, Retails Concessions Director of Heathrow Airport.

Mr Brian Woodhead, Retails Concessions Director of Heathrow Airport said "Airports play a vital role in passengers' overall enjoyment of their journey and indeed holiday. We are committed to providing a world class shopping experience for our passengers at Heathrow and are continually looking at ways to enhance and improve our retail offering. It is fantastic that this hard work is being recognised by passengers across the globe and we look forward to raising the bar even higher over the next 12 months."

Commenting on the success of London Heathrow Airport, Skytrax Chairman, Mr Edward Plaisted said "This was a closely contested section of this global survey, and for 2010 is made more interesting by opening up the qualification to cover Airport Shopping as a complete entity - rather than travellers nominating just on the basis of duty free shopping. This Award covers all of the shopping facilities available within the airport environment, airside and landside, and is based on both the selection and quality of retail choices as well as standards of staff service delivered across these retail outlets. Whilst Terminal 5 is still the flagship leader at London Heathrow Airport, we found that customers were impressed by the upgraded shopping facilities at the other Heathrow terminals, Terminal 4 and Terminal 1 both ranking well in the study."

KEY AIRPORT AWARDS » Airport of the Year » Most Improved Airport » Best Low-Cost Airport BEST AIRPORTS - BY CATEGORY » Best Immigration Service » Best Baggage Delivery » Best Airport Shopping » Best Leisure Amenities » Best Security Processing » Best International Transit » Best Terminal Cleanliness » Best Airport Washrooms » Best Airport Dining BEST AIRPORTS - BY REGION » Best Airport : Asia » Best Airport : Australia/Pacific » Best Airport : China » Best Airport : India » Best Airport : Europe » Best Airport : Middle East » Best Airport : Africa » Best Airport : South America » Best Airport : North America » Best Airport : Central America » Best Airport : North Europe » Best Airport : South Europe » Best Airport : West Europe » Best Airport : East Europe    STAFF SERVICE EXCELLENCE AWARDS » Staff Excellence - Europe » Staff Excellence - Asia » Staff Excellence - Australia/Pacific » Staff Excellence - South East Asia » Staff Excellence - Africa

LONDON HEATHROW AIRPORT WIN THE 2010 BEST AIRPORT SHOPPING AWARD Mr Brian Woodhead, Heathrow Airport (right) Mr Edward Plaisted, Skytrax (left) BEST AIRPORT SHOPPING 1 London Heathrow Airport 2 Amsterdam Schiphol Airport 3 Singapore Changi Airport © 2010 Copyright Skytrax   (All rights reserved) THE SKYTRAX WORLD AIRPORT AWARDS The World Airport Awards™ are based on the results from 9.8 million questionnaires completed by 100 different nationality of airline passengers in 2009/2010, covering more than 210 airports worldwide. The survey evaluates traveller experiences across 39 different airport service and product factors -  from check-in, arrivals, transfer through to departure at the gate.  Operating since 1999, the survey is held in highest esteem for its clarity of process and rigorously applied rules of complete independence. Any further enquiries should be directed to: Mr Peter Miller Marketing Director SKYTRAX RESEARCH E-mail: miller@airlinequality.com