ABU DHABI INTERNATIONAL AIRPORT WINS AWARD FOR THE MOST IMPROVED AIRPORT IN THE 2010 SKYTRAX WORLD AIRPORT AWARDS
Abu Dhabi International Airport celebrated the news that it has been named the world’s "Most Improved Airport 2009-2010" by Skytrax - the
award based on the votes of more than 9.8 million travellers from over 100 different countries.
Moving up to become the world’s number 26 airport – a jump of 47 places from the previous year – the success has largely been credited to the
multi-billion dollar programme of investments being placed in the airport, including the Terminal 3 launched in Q1 2009, and the focus in
delivering hiqh-quality services to passengers.
Announced at The Skytrax World Airport Awards ceremony, held at the Passenger Terminal Expo 2010 in Brussels, Belgium, Skytrax is the industry’s
most extensive air traveller-based awards, with the survey of airport customers conducted between July 2009 and March 2010.
H.E. Khalifa Al Mazrouei, chairman of ADAC, the operator of Abu Dhabi International Airport, attending the ceremony to accept the award,
said: "This is a fantastic endorsement of the hard work of management and staff and the substantial investment being put into Abu Dhabi’s,
and the UAE capital’s, main airport. "With a new terminal, new parking facilities, free wi-fi and use of new technologies, as well as a unique
travel retail and F&B offering , and a comprehensive service quality training programme to our staff , we create exciting new facilities and offer
award-wining services to all air travellers through Abu Dhabi International . We are honoured to have been recognised by passengers for the work
we have done and ADAC will keep firm on its commitment to do more in the future . "For millions of visitors, our airport is their first experience
of Abu Dhabi; therefore, we aim to make it the perfect welcome for them and this award vindicates the direction and actions we are taking to realise that mission ."
Edward Plaisted, Chairman of Skytrax said: "It is a great achievement for Abu Dhabi International Airport to have moved up the global rankings
so dramatically this year. This Survey is a true measure of passenger satisfaction, and travellers through Abu Dhabi International Airport
have clearly recognised and now enjoy the many improvements made by ADAC over the last year. This is a most competitive market as airports
seek to improve the customer experience, and Abu Dhabi International Airport is now showing this is an area of strong performance for them."
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BEST AIRPORTS - BY REGION |
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STAFF SERVICE EXCELLENCE AWARDS |
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ABU DHABI INTERNATIONAL AIRPORT WINS 2010 MOST IMPROVED AIRPORT AWARD |
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H.E. Khalifa Al Mazrouei, Chairman of ADAC (right) |
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Mr Edward Plaisted, Skytrax (left) |
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THE MOST IMPROVED AIRPORTS |
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1 |
Abu Dhabi International Airport |
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2 |
Hyderabad Rajiv Gandhi Airport |
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3 |
Cairo Airport |
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© 2010 Copyright Skytrax (All rights reserved) |
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THE SKYTRAX WORLD AIRPORT AWARDS
The World Airport Awards™ are based on the results from 9.8 million
questionnaires completed by 100 different nationality of airline passengers in 2009/2010, covering more than 210 airports worldwide.
The survey evaluates traveller experiences across 39
different airport service and product factors - from check-in, arrivals,
transfer through to departure at the gate. Operating since 1999, the
survey is held in highest esteem for its clarity of process and rigorously
applied rules of complete independence.
Any further enquiries should be directed to:
Mr Peter Miller
Marketing Director
SKYTRAX RESEARCH
E-mail:
miller@airlinequality.com
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