World Airport Awards
World Airport Awards

The most prestigious accolades for the world airport industry. Travellers from over 160 countries take part in the world’s largest, annual airport passenger satisfaction survey, to decide award winners. The World Airport Awards™ are the global benchmark of airport excellence and Quality ranking.



AWARD WINNERS 2011
Best Airports
Airport of the Year Most Improved Airport Best Low-Cost Airport Best Premium Service
Best Airport : by Region
Africa Asia Australia/Pacific China Europe India Middle East Central America North America South America Northern Europe Central Europe Southern Europe Western Europe Eastern Europe
Category Winners
Airport Shopping Security Processing Immigration Service International Transit Terminal Cleanliness Airport Washrooms Leisure Amenities Airport Dining Baggage Delivery
Best Staff Service
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Regional Airports
Africa Asia Australia/Pacific China Europe North America South America
Best Airport Hotels
Best in the World Best in Africa Best in Asia Best in Australia/Pacific Best in China Best in Europe Best in Middle East Best in North America Best in South America

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AWARDS ARCHIVE

2010 Airport Awards
2009 Airport Awards
World Airline Awards




  2010 World Airport Awards : results



Abu Dhabi International Airport is the world’s Most Improved Airport in 2010



Abu Dhabi International Airport celebrated the news that it has been named the world’s "Most Improved Airport 2009-2010" by Skytrax - the award based on the votes of more than 9.8 million travellers from over 100 different countries. Moving up to become the world’s number 26 airport – a jump of 47 places from the previous year – the success has largely been credited to the multi-billion dollar programme of investments being placed in the airport, including the Terminal 3 launched in Q1 2009, and the focus in delivering hiqh-quality services to passengers.

H.E. Khalifa Al Mazrouei, chairman of ADAC, the operator of Abu Dhabi International Airport, attending the ceremony to accept the award, said: "This is a fantastic endorsement of the hard work of management and staff and the substantial investment being put into Abu Dhabi’s, and the UAE capital’s, main airport. "With a new terminal, new parking facilities, free wi-fi and use of new technologies, as well as a unique travel retail and F&B offering , and a comprehensive service quality training programme to our staff , we create exciting new facilities and offer award-wining services to all air travellers through Abu Dhabi International . We are honoured to have been recognised by passengers for the work we have done and ADAC will keep firm on its commitment to do more in the future . "For millions of visitors, our airport is their first experience of Abu Dhabi; therefore, we aim to make it the perfect welcome for them and this award vindicates the direction and actions we are taking to realise that mission ."

Edward Plaisted, Chairman of Skytrax said: "It is a great achievement for Abu Dhabi International Airport to have moved up the global rankings so dramatically this year. This Survey is a true measure of passenger satisfaction, and travellers through Abu Dhabi International Airport have clearly recognised and now enjoy the many improvements made by ADAC over the last year. This is a most competitive market as airports seek to improve the customer experience, and Abu Dhabi International Airport is now showing this is an area of strong performance for them."


ABU DHABI INTERNATIONAL AIRPORT WINS 2010 MOST IMPROVED AIRPORT AWARD

H.E. Khalifa Al Mazrouei, Chairman of ADAC (right)

Mr Edward Plaisted, Skytrax (left)





THE MOST IMPROVED AIRPORTS

1

Abu Dhabi International Airport

2

Hyderabad Rajiv Gandhi Airport

3

Cairo Airport

© 2010 Copyright Skytrax   (All rights reserved)



The SKYTRAX Guarantee



World's Best Airports 2011

Hong Kong International Airport was named the Worlds Best Airport by air travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named Best Airport China. Amsterdam Schiphol Airport was 6th, winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was Best Airport Australia/Pacific and 8th worldwide. Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named Best Airport Northern Europe.

 

World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey




Best Airport and Airport Hotel winners include

King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport, Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport, Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport, Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver International Airport, Zurich Airport



2010 World Airport Award details

  Airport of the Year - 2010

  Most Improved Airport - 2010

  Best Low-Cost Airport - 2010

  Best Airport : Asia - 2010

  Best Airport : Australia/Pacific - 2010

  Best Airport : China - 2010

  Best Airport : India - 2010

  Best Airport : Europe - 2010

  Best Airport : Middle East - 2010

  Best Airport : Africa - 2010

  Best Airport : South America - 2010

  Best Airport : North America - 2010

  Best Airport : Central America - 2010

  Best Airport : North Europe - 2010

  Best Airport : South Europe - 2010

  Best Airport : West Europe - 2010

  Best Airport : East Europe - 2010

  Best Immigration Service - 2010

  Best Baggage Delivery - 2010

  Best Airport Shopping - 2010

  Best Leisure Amenities - 2010

  Best Security Processing - 2010

  Best International Transit - 2010

  Best Terminal Cleanliness - 2010

  Best Airport Washrooms - 2010

  Best Airport Dining - 2010

  Staff Excellence - Europe - 2010

  Staff Excellence - Asia - 2010

  Staff Excellence - Australia/Pacific - 2010

  Staff Excellence - South East Asia - 2010

  Staff Excellence - Africa - 2010

 







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