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WORLD AIRPORT AWARDS |
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SINGAPORE CHANGI AIRPORT NAMED WORLD'S BEST AIRPORT IN 2010 WORLD AIRPORT AWARDS
The Skytrax World Airport Awards were announced at the first live ceremony in Brussels, Belgium, as part of Passenger Terminal Expo. Attended by top management from airports around the world, 30 different awards were presented by the Chairman of Skytrax, Mr Edward Plaisted.
The top title as World's Best Airport went to Singapore Changi Airport, named Airport of the Year 2010 - Singapore Changi Airport also taking the titles for Best Airport Leisure Amenities and Best Airport Asia.
Commenting on their success, Changi Airport Group’s Chief Executive Officer, Mr Lee Seow Hiang, CEO of Changi Airport group said
"Changi’s success would not be possible without the affirmation, encouragement
and feedback that we have received from our stakeholders, including the millions
of passengers and visitors we serve every year. This has motivated us to
continue to improve and innovate. We are honoured to receive the Skytrax World's
Best Airport award and thank everyone for their vote of confidence. In an
ever-competitive operating landscape, this is also a testament to the hard work
and tireless efforts of all airport staff and partners in the Changi community
to deliver the Changi Experience. I want to thank them too for their
contributions."
"This was yet again an extremely competitive survey, and with over 9.8 million completed survey interviews, it was a very close finish with Singapore Changi edging ahead from Incheon International Airport, to take the 2010 title as World's Best Airport" said Edward Plaisted.
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BEST AIRPORTS - BY CATEGORY |
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BEST AIRPORTS - BY REGION |
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STAFF SERVICE EXCELLENCE AWARDS |
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WORLD'S TOP 10 AIRPORTS |
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2010 |
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2009 |
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1 |
Singapore Changi Airport |
3 |
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2 |
Incheon International Airport |
1 |
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3 |
Hong Kong International Airport |
2 |
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4 |
Munich Airport |
5 |
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5 |
Kuala Lumpur International Airport |
7 |
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6 |
Zurich Airport |
4 |
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7 |
Amsterdam Schiphol Airport |
8 |
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8 |
Beijing Capital International Airport |
17 |
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9 |
Auckland Int'l Airport |
10 |
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10 |
Bangkok Suvarnabhumi Airport |
16 |
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© 2010 Copyright Skytrax (All rights reserved) |
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Hong Kong slipped from 2nd to 3rd position, with Munich Airport moving up to 4th in the world, and Kuala Lumpur International Airport also edging up the global
quality rating, into 5th from 7th in 2009. Zurich Airport and Amsterdam remain in the World's Top 10 airports, Zurich Airport having slipped 2 positions compared to 2009, and
Amsterdam Schiphol moving up from 8th to 7th in 2010.
Real improvement was demonstrated by Beijing Capital International Airport, ranked 8th in the world for 2010, and moving up from 17th in 2009. "we are delighted to see Beijing Airport
rise up to the world's Top 10 airports this year" said Edward Plaisted of Skytrax. "I hope they can maintain their momentum of change and improvement, and we are already looking forward
to the 2011 survey result."
Auckland International Airport was another improver, up from 10th position in 2009 to 9th this year. Auckland Int'l Airport were also named as winner of the Best Airport Australia / Pacific
title, and walked away with the Award for Staff Service Excellence in the same region.
Completing the top 10 list is Bangkok Suvarnabhumi Airport, entering for the first time ever, and moving up from 16th position in 2009. "Change and improvement is clearly coming through at a faster
pace in Bangkok Suvarnabhumi Airport" said Plaisted. "With the long-awaited express rail service from Bangkok Suvarnabhumi to downtown Bangkok finally slated to open in 2010, we would expect to see
some continued improvement for this airport's rankings in future surveys."
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THE SKYTRAX WORLD AIRPORT AWARDS
The World Airport Awards™ are based on the results from 9.8 million questionnaires completed by airline passengers in 2009/2010, covering more than
210 airports worldwide.
The survey evaluates traveller experiences across 39 different airport service and product factors - from check-in, arrivals,
transfer through to departure at the gate.
Operating since 1999, the survey is held in highest esteem for its clarity of process and rigorously applied rules of complete independence. The worldwide
survey interviews for the 2010 Awards totalled 9.8 million with over 100 different passenger nationalities participating
- the Awards are known in the air travel industry as "the Passenger's Choice".
Any further enquiries should be directed to:
Mr Peter Miller
Marketing Director
SKYTRAX RESEARCH
E-mail:
miller@airlinequality.com
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